Shipping & Returns
Handmade balms, developed by Acrobats, tested on Acrobats
SHIPPING POLICY
Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Apocalyptus is not responsible for these charges if they are applied and are your responsibility as the customer.
Return & Exchange Policy
Whilst we believe you will be really happy with your order, should you wish to change anything or return it for another item or refund please notify us within 14 days with a note of the preferred outcome along with a photo to make arrangement to return, replace or swap. Please note that It is not possible to return balms if they have been opened. Returns must be within 28 days.
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Who do I return my order to?
Always return your item to the returns address given once you have contacted us.
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How long do I have to return it?
Unless stated otherwise in the product description, you will have 28 days to return an order from the date of purchase 14 days from the date of receipt. Please contact us to agree on a return arrangement of the items before posting back as we may be able to assist you with arranging the return.
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Will postage costs be reimbursed?
The costs of return postage will be at your expense unless the goods are faulty.
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When will I be refunded?
Refunds or exchanges will be made to you within 28 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out in apocalyptusrub.com returns guidelines here.
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Can I exchange items for anything else on the site?
Yes you can exchange items for other items up to the value of the return.
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Have my returned items reached you?
For information about whether items have arrived at the return address, please contact us via email when you arrange the return and be sure to retain a certificate of posting, if returning via the post office or provide us with the courier details and tracking numbers and date of return.
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We offer buyers a period of 10 working days after the date of delivery within which they can cancel the contract (often referred to as the "cooling off" period) and get their money back (within 28 days of cancellation), including the original postage and packing charges /original delivery charges. However, the buyer is required to pay for the cost of returning the item. The regulations do not apply to candles and made to order items. In this instance please contact us.
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Some types of goods are exempt from being returned for a refund where they are perishable.
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Under the Distance Selling Regulations, buyers have a period of 7 working days after the date of delivery within which they can cancel the contract (often referred to as the "cooling off" period) and get their money back (within 28 days of cancellation).