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Store Policy

Handmade  balms, tested on Acrobats 

Customer Care

        CONTACT US

  • You can contact us for any reason via the contact form or send us an email to and we can help you with your enquiry. If you wish to enquire about an order you have already made, please contact us via email quoting your order ref number, postcode and nature of the enquiry. You can also do this by following the instructions in your 'order confirmed' or 'order dispatched' emails.


  • For more detailed Delivery & DELIVERY OVERSEAS please see item 4.0 in Terms & Conditions

  • Standard delivery is for orders within the UK mainland. We aim to dispatch your order between two to five working days of our receiving payment. However please allow a further three to five working days for any unforeseen delays, in which case we will notify you. Deliveries outside the UK mainland will be charged based on size and weight. When you place your order our standard delivery charges will automatically be applied, thank you.

  • Tracked Delivery, we offer a tracked delivery more security should you require it.

  • Delivery timescales 

  • Standard delivery orders will be dispatched within two to five working days. 

  • Tracked delivery orders will be dispatched within two to five working days. Unfortunately at this time we are unable to offer weekend deliveries Standard Deliveries are usually weekdays between office hours of 9am-6pm, if you are not going to be in you can arrange with the carrier your delivery preferences For large orders, of multiple products, we will generally wait until everything is in stock before sending the order out. If for any reason this is likely to delay things beyond the normal delivery time we will contact you to discuss how you would like us to proceed.

  • Unfortunately, we cannot specify what time a parcel will be delivered on a given day as this varies with delivery options from each courier company. If available with the courier it is sometimes possible to advise time slots on the day for delivery

  • Can you deliver to an address other than the cardholder address? Yes, we can. Please specify a separate delivery address when you are giving us your contact and payment details.

  • What happens if my delivery does not arrive? Please let us know if you have not received your order within one week of receipt of notification of dispatch, thank you. Please contact us using the 'My orders' area on, we will follow up on tracking references for your parcel and keep you informed.

  • In accordance with the changes in the long-distance selling rules, all returns are at the cost of the consumer, except if the item is faulty in any way and then we will cover the collection costs of returning the goods.

  • We offer buyers a period of 10 working days after the date of delivery within which they can cancel the contract (often referred to as the "cooling off" period) and get their money back (within 28 days of cancellation), including the original postage and packing charges /original delivery charges. However, the buyer is required to pay for the cost of returning the item. The regulations do not apply to candles and made to order items. In this instance please contact us. 

  • Some types of goods are exempt from being returned for a refund where they are perishable (e.g.candles, food, flowers).

  • Under the Distance Selling Regulations, buyers have a period of 7 working days after the date of delivery within which they can cancel the contract (often referred to as the "cooling off" period) and get their money back (within 28 days of cancellation). 

  • *In compliance with the new Data protection rules which came into effect 25.05.2018 all data is stored securely and is never shared with any third party, or for mailing purposes. Any mailing is by opt in or sign up.

Privacy & Safety

At, we ensure that we offer all our customers the highest level of security possible on all orders. We are verified daily by SSL Secure Shopping, certified as providing the highest level of protection for customers. Customers have the option of paying via Wix Payments, an industry certified secure and encrypted payment gateway, which incorporates the Verified by Visa and MasterCard SecureCode processes; or PayPal, an industry-leading alternative payments provider that offers 24-hour monitoring and advanced encryption. Both options support our already high levels of fraud screening. is one of a number of stores providing this added security for customers to give you peace of mind when shopping online.

  • Why does my payment need to be verified when paying with credit or debit card?

This is a simple security procedure put in place by your bank, card issuer or payment service provider to ensure against internet fraud. It really is nothing to worry about as it is there to protect you. You simply need to enter the required details. If you have not yet registered your card for this security check, you will be prompted to do so. If you have any further questions regarding either Mastercard Securecode or Verified by Visa, please get in touch with your bank or card issuer. 

  • Why do you need my email address and phone number?

Legislation requires us to ensure that if you make an order on, you are kept up-to-date on the order process and informed of any transactions/orders that you make. In order to do this, we need an email address. We never pass on your email address to any third party so your security is guaranteed. The phone number is needed for the courier company so that they can contact you to arrange your delivery window.

Your details are secure.​

Wholesale Inquiries

Please contact us on 

Payment Methods

Payment Methods

- Credit / Debit Cards

- Offline Payments

Terms and conditions

1.0 Online Returns and Exchanges

1.1 You may cancel your order any time within seven (7) working days beginning on the day after you received the goods. We will refund the price of the goods in full and will reimburse you for the delivery costs you paid except where multiple items have been ordered and not all of them are being returned. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.

To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible, intact and in their original packaging, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.


2.0 Production

Sometimes production can be slower than normal and maybe because of the availability of raw materials, public holidays etc.

2.1 Date Of Order

We order once a month from each factory, therefore, the date on which you order can make a difference to the length of time an order may take.

We try our best to keep customers informed of the progress but please note it is not always possible. We advise periodic checks to review the status of your order should the order be delayed. 


3.0 Warranty


3.1 All Items are covered by Manufacturers Warranty for 12 months.

3.2 Only manufacturing defects are warranted.

We do not cover any damages, chips, marks etc. caused by the customer through use or of the product.

3.3 It is important to note that some items can stain fabrics or other clothes and surfaces.

To ensure that this is avoided please make sure that the balm has fully absorbed into the skin before putting on clothes etc. Damage to items that have been caused by our balms in this way is not covered, only manufacturing defect.

3.4 We are obliged to offer a replacement on Warranted items.

3.4 Due to distance selling we always request digital images in order to process and assess any resulting warranty       


3.5 In the event of a problem we are obliged the opportunity to correct it.

we do not charge shipping or delivery costs for replacements or repairs. (within 14 days) unless a) the customer is using the 7 day eCommerce ruling and returning unwanted items b) returning items without giving the opportunity of correcting reported problems or c) the customer is reporting a fault on delivery 

3.6 Please note that in the process of manufacturing balms and natural products it is not unusual for there to be small               bubbles or other ‘imperfections’ where the balm has dried.

This is not constituted, as damage due to the nature of the material as long as they do not represent a significant size by which will then deem the item as faulty.

3.7 We do not take any responsibility for customers own mixing of our products with other products.

For example customers own balm creation mixed together with one of our balms.

3.8 We do not take responsibility for damage caused by the customer.

Clearly, marks, scratches and chips that are not on the product when it arrives are the customer responsibility. Likewise, Damage that was not present when boxed at the warehouse or on delivery is the responsibility of the customer.

3.9 Due to the logistics involved, reported problems from countries outside of the UK will be dealt with financial                 


We do not collect and return items from outside the UK. We either a) send a replacement or b) pay compensation/refund amount for items damaged or missing.

3.10 Warranty is void in all cases whereby any item has been modified from its original condition.

3.11 Items sold as seconds/ex-display carry no warranty. It is the responsibility of the customer to ensure they are fully              aware of the condition of an item before purchase.


4.0 Delivery 

4.1 It is important you check the goods on arrival wherever possible.

At the very least any transport damage must be reported within 7 days but the chance of a successful claim are diminished. Please note that this refers to courier/transport damage and does not affect any warranty issue.

4.2 Important - If you reside outside of the EU there may be an import tax payable by the customer to the local

             government.  Please be aware we do not take any responsibility for these costs and they are NOT included in                     shipping.

4.3 Notification of Damaged Goods In Transit Must Be Made Within 48 hours of receipt.

4.4 Refusal of a correct delivery is still charged. Likewise, if this delivery is then returned to us by the carrier the                                charges for this are also the responsibility of the customer and we will deduct from the cost of any monies

            owed for the cancellation of the order.

4.5 Please be aware that cannot be held responsible for local laws in regards to imports. Items                  sent within the EU are fine but please contact your local customs or consult legal advice if you reside outside of                the EU to be fully averse to local conditions.


5.0 Purchase Terms Acceptance

5.1 by clicking on 'buy now', ordering over the telephone or direct via PayPal you enter into an agreement of our terms                 and conditions as given both above, please read them carefully.


             We do not currently offer a trade account

  • GUARANTEE       

             We offer a 12 month guarantee

             Guarantee exceptions include fair wear and tear or consumer damage.

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